Project Manager

City of London, London, United Kingdom

Salary:             competitive, and dependent on experience

Required:        October 2025

Location:         Hybrid – London office 2 days per week, remote working available

The Payments Association is seeking a highly motivated Project Manager who will work with our members through a series of project working groups. Through these projects, they will deliver thought-leadership content and policy work for our members by establishing strong relationships with senior payments professionals and delivering project work to a high standard, on time, and within budget. We are a small, dedicated, passionate and fun team who work collectively and strive to be the best in everything we do. This is a great opportunity for a results-driven individual with lots of drive and enthusiasm looking for a position where their ideas count, and they can really make a difference.

About the company

The Payments Association is the UK and Europe’s most influential community of payments businesses, uniting the people and companies driving innovation across the fast-paced Fintech and financial services landscape. Our network includes industry leaders such as Mastercard, Visa, Revolut, Barclays, KPMG, Kraken, and hundreds of high-growth fintechs and solution providers.

We exist to connect, support, and champion our members - from early-stage disruptors to global institutions - by creating opportunities to collaborate, influence policy, and grow through industry intelligence and networking. Through our curated events, dynamic working groups, and strategic initiatives, we shape the future of payments while supporting our members’ success as their strategic partner.

Joining The Payments Association means stepping into a central role in one of the most exciting and rapidly evolving industries. As Project Manager, you'll help power a thriving, collaborative community that is defining what’s next in payments and fintech.

Role Overview

The Project Manager will primarily lead and manage four of The Payments Association’s key industry working groups. These groups bring together stakeholders from across the payments ecosystem to collaborate on critical issues, deliver thought leadership, and shape the future of the industry.

Reporting directly to the Head of Projects, the Project Manager will design, coordinate, and deliver a portfolio of high-quality outputs; including workshops, whitepapers, podcasts, reports, and events. While deep technical expertise in payments is not required, familiarity with the payments landscape and the challenges facing the industry will be highly advantageous.

This is a high-profile role offering direct engagement with senior industry leaders, policymakers and regulators. It requires excellent organisational, communication, and stakeholder management skills, with the ability to balance long-term strategic direction with day-to-day delivery. 

Key responsibilities

Working Group Leadership

• Lead the strategy, planning, and execution of four industry working groups, ensuring alignment with The Payments Association’s mission and member priorities.
• Build and maintain strong relationships with senior stakeholders across member organisations, regulators, and industry bodies.
• Develop compelling agendas and content that drive member engagement, encourage collaboration, and deliver measurable outcomes.
• Facilitate working group meetings and workshops, ensuring productive discussion and actionable outputs.

Content & Thought Leadership

• Deliver high-quality outputs from each working group, including whitepapers, reports, articles, blog posts, podcasts, and live/virtual events.
• Commission and oversee content production with internal teams and external partners, ensuring it is insightful, market-leading, and widely distributed.
• Contribute to positioning The Payments Association as the go-to source of thought leadership in the payments industry.
• Plan and execute marketing and social media promotion of working group content outputs, in collaboration with the marketing team. 

Project & Stakeholder Management

• Manage multiple concurrent workstreams, ensuring delivery to deadlines and within agreed budgets.
• Collaborate with internal teams (content, policy, events, sales, marketing, operations) to maximise impact and revenue opportunities.
• Track and evaluate the success of each working group, reporting outcomes and recommendations to the Head of Projects.
• Identify opportunities to grow engagement, influence, and visibility for The Payments Association.
• Assist with administrative tasks to support working group programmes (updating websites, maintaining databases, tracking outputs, etc.).

Skills, Experience & Personal Attributes

Essential

• Proven experience in project management, stakeholder engagement, or industry association/working group management.
• Strong organisational skills and eye for detail, able to prioritise competing tasks and deliver consistently to a high standard.
• Excellent communication and facilitation skills – confident leading meetings and engaging with senior stakeholders.
• Proven experience in some form of writing, content creation and/or content programme planning. 
• CRM proficiency (e.g., Hubspot or similar) and strong reporting capability.

Desirable

• Knowledge of, or a strong interest in, the payments industry and its key challenges (e.g., financial crime, regulation, financial inclusion, digital currencies, cross-border payments, open banking, ESG).
• Experience in financial services, fintech or a policy environment.
• Experience delivering high-quality content such as reports, podcasts, or events and the ability to write competently on subject matters. 
• Familiarity with membership organisations or trade associations.
• Comfortable working in a fast-paced environment and managing multiple priorities.

Benefits

• Competitive salary
• Hybrid working (2 days in-office*)
• 25 days annual leave + birthday off + increased leave with tenure
• Medicash
• Private pension scheme
• Paid volunteering days (2 per year)
• Training & development budget
• Team socials and events
• Employee referral scheme

*The two days in the office are a minimum.